All creations are handmade in Hauts-de-France, France.

Yes, each piece is handcrafted, with particular attention paid to details and finishes.

This helps support local craftsmanship, ensure superior quality, and reduce the environmental impact of transportation.

No, we prioritize small batches and limited editions to preserve quality and originality.

Craftsmanship offers unique products, better quality, and a human and authentic dimension.

We mainly use certified organic cotton as well as soft, certified, and baby-friendly fabrics.

Yes, we prioritize water-based inks, which are safer for the skin and the environment.

Our creations comply with European CE standards, ensuring their safety for infants.

Organic materials limit chemicals, protect baby's skin and reduce environmental impact.

On the product pages for customizable items, there is a box on the right side where you can enter a sweet message or a name (please note, customization is limited to 10 characters).

You then choose the color of your personalization by clicking directly on the desired color swatch.

If you do not wish to personalize your product, click on the crossed-out circle and add the product to your cart.

Yes, absolutely! You can access it directly in the Eshop menu > Musical cushions > Our melodies. In the form of short videos, you can listen to each available melody and thus choose the one you prefer.

There is no additional lead time for the customization of our products. We do everything on-site in our Roubaix workshop; that's the whole point of made in France ^

No, you can't put multiple melodies in the same cushion. You can choose from our wide selection of well-known lullabies (such as the Harry Potter soundtrack, Wonderful World, Imagine, La Vie en Rose, Hey Jude, Les Copains d'Abord, Get Lucky...). Beautiful modern or more traditional melodies to help babies fall asleep, and also to please today's parents!

Yes, our musical toys are waterproof and battery-free. The cushions can be machine washed as is! Our products are machine washable at 30°C; air drying is preferred.

All our products are made of cotton and can be machine washed at 30°C without any problem because we need to make life easier for new parents, right?

All products with a musical system, rattle, or squeaker can also be machine washed at 30°C. However, tumble drying and ironing are not recommended.

No, it is not recommended to tumble dry personalized products; the heat may cause the heat-seal transfer film used for personalization to peel off.

For all inquiries, Carotte & Cie customer service is at your disposal; contact us via our contact form or directly:

– By email: alexandra@carotteetcie.com (regularly check your spam; our replies may end up there!)

or

– By phone: Monday to Friday, excluding public holidays, from 9:00 a.m. to 6:00 p.m. at 06 38 81 28 86

There may have been an error when you entered your payment card information or the details you provided to Carrot & Co. (first name, last name, etc.). Please try again. You can also contact your bank to check if a threshold might be blocking your payment authorization.

If the problem persists, please contact us. We will look into what's causing the issue together.

After you have confirmed your order and completed the secure payment, an email confirmation will be sent to you with your order reference number.

You can find the details of your current order, as well as your previous orders, on your dashboard under "My Account". You can also find your invoices there in PDF format and print them.

Can't find your order history? Contact our customer service.

This depends on the status of your order. If your order is already "in preparation", you will no longer be able to modify or cancel it.

For any other request, please contact Customer Service as soon as possible, with your name and order number.

Yes, you can visit the workshop in Roubaix (59) by appointment and potentially purchase items you like, depending on available stock. You can also more easily pick up an order placed on the website to avoid shipping costs.

In principle, any order placed is processed within 5 working days, i.e., 1 week. However, order processing and preparation times may be extended depending on the items and exceptional circumstances (pandemic, natural disaster, significant supplier delays, etc.). In case of force majeure, you will be kept informed.

As soon as your order is ready to be shipped, a confirmation email will be sent to you. From that moment on, you can consider the announced carrier delivery times.

In the case of an order that includes one or more unavailable products as well as one or more available products, we will ship the order once all the products that make up the order have been received. If you wish to receive available products immediately, we advise you to isolate these items in a separate specific order.

Personalized products also require additional processing.

Please allow 2 to 5 business days for order preparation, then:

– 48 hours for Colissimo shipping in France

– 3 to 5 business days for relay point shipping in France

For international shipments, please allow 4 to 10 business days.

Send an email to alexandra@carotteetcie.com and we will send you the instructions for making your return.

Yes, we repair your damaged music boxes depending on the purchase date and condition. Our music boxes are guaranteed for 1 year from the date of purchase. Contact us to find out more about the procedure