Delivery

Delivery Zones:

The geographical delivery area for carotteetcie.com's offerings is as follows:
– France and French Overseas Territories: mainland France, Corsica, Guadeloupe, Guyana, Martinique, Monaco, New Caledonia, French Polynesia, Saint Barthélemy, Saint Martin
– Europe: Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal, United Kingdom, Switzerland
– World: Please contact us to obtain a quote for customs duties and delivery fees.  
The Customer can contact Carotte & Cie customer service for more information on delivery conditions in a specific country worldwide.
Orders destined for countries outside the European Union are not subject to French VAT. However, they may be subject to customs duties and taxes of the destination country. These costs and related formalities are the responsibility of the customer/recipient. They must be paid directly to the carrier upon delivery.
The customer is also responsible for checking the possibility of importing the ordered products in accordance with the law of the delivery country. We recommend contacting the Customs Department for more information.

Delivery Services:
Products are delivered to the address indicated by the Customer when placing the order. The Customer must verify the completeness and accuracy of the information provided to Carotte & Cie. The latter cannot be held responsible for any input errors and their consequences in terms of delay or delivery error. In this context, all costs incurred for re-shipping the order will be entirely borne by the Customer.
Carotte & Cie cannot be held responsible for delivery delays due to errors or disruptions attributable to carriers (including, in particular, in the event of a total or partial strike, particularly of postal services and means of transport and/or communications).

Shipping Times:
Orders placed online via the website www.carotteetcie.com are collected daily from Monday to Friday, except public holidays. Carotte & Cie does its utmost to process and ship within an average of 5 business days (excluding stock shortages and exceptional situations). Upon receipt of the shipping confirmation email, the Customer can take into account the carrier delivery times announced below.
Carotte & Cie informs its Customers that these shipping times do not include Saturdays, Sundays, and public holidays.
In the case of an order comprising one or more unavailable products as well as one or more available products, Carotte & Cie ships the order upon receipt of all products that constitute the order. If the Customer wishes to receive immediately available products as soon as possible, it is advisable to isolate these items in a separate specific order.
An email is automatically sent to the Customer at the time of product shipment, provided that the email address indicated in the registration form does not contain any errors.

Transit Times:
Transit times depend on the carrier chosen by the Customer and the delivery location.
Carotte & Cie informs Customers, for informational purposes, of the times announced to it by the chosen carrier. Shipping costs are calculated according to the delivery country at the time of checkout and are definitively confirmed according to the mode of transport and the chosen delivery destination, before the final validation of the order.
However, Carotte & Cie informs its Customers that the announced times do not include Saturdays, Sundays, and public holidays.

Delivery Time:
Delivery times can be as follows:
– If the products are available, the delivery time is equal to the shipping time (shipping times paragraph) added to the transit time (transit times paragraph);
– If the products are not available, the delivery times from the Carotte & Cie workshop for the products are added to the shipping and transit times of the order.
If it turns out that the shipping time cannot be met, a new time will then be communicated to the Customer, based on the information known to Carotte & Cie. In this case, an offer to cancel the order, a credit note, or a refund will also be made to the Customer.

Delivery Methods in Metropolitan France:
• Standard Delivery by Colissimo (usually 48-hour delay)
This delivery method allows the Customer to receive their package within 48 hours of shipment via La Poste and the Colissimo expert service (excluding processing and preparation time for the order, which can take 1 to 2 days). Deliveries are made from Monday to Saturday morning, except public holidays. The costs incurred for this option depend on the total weight and volume of the ordered items.
The package is handled by La Poste and delivered against signature to the delivery address indicated by the Customer. In case of absence during delivery, a delivery notice is left at the delivery address indicated by the Customer, allowing them to collect their package at the nearest post office. Packages are held at the Post Office for 15 calendar days. In case of non-collection within the time limits set by the carrier, the products will be returned to Carotte & Cie, which reserves the right to refund the price of the products, with shipping costs remaining the responsibility of the Customer.

• Express Delivery by Chronopost (usually 24-hour delay)
(Upon request with additional cost)
This delivery method allows the Customer to receive their package within 24 hours of shipment via Chronopost (excluding processing and preparation time for the order, which can take 1 to 2 days). Deliveries are made from Monday to Friday, except public holidays. The costs incurred for this option depend on the total weight and volume of the ordered items.
The package is handled by Chronopost and delivered against signature to the delivery address indicated by the Customer. The Customer must ensure that they accurately provide the access conditions for the delivery location (code, building, floor, door, etc.), as well as a telephone number where the Customer can be easily reached. In case of absence, a delivery notice is left at the delivery address indicated by the Customer, allowing them to collect their package at the address and according to the procedures indicated by the carrier. Packages are held at the Post Office for 15 calendar days. In case of non-collection within the time limits set by the carrier, the products will be returned to Carotte & Cie, which reserves the right to refund the price of the products, with shipping costs remaining the responsibility of the Customer.

Delivery Methods outside Metropolitan France:
In Europe and abroad, delivery is carried out via various carriers: Colissimo, Chronopost, UPS, etc. The costs incurred depend on the destination country, the weight, and the total volume of the selected items. Costs and times are indicated to the Customer before the final validation of their order.
Orders destined for countries outside the European Union are not subject to French VAT. However, they may be subject to customs duties and taxes of the destination country. These costs and related formalities are the responsibility of the customer/recipient. They must be paid directly to the carrier upon delivery.
The customer is also responsible for checking the possibility of importing the ordered products in accordance with the law of the delivery country. We recommend contacting the Customs Department for more information.

Packaging:
Products are packaged to comply with current transport standards and to ensure optimal protection of the products during delivery. The Customer is asked to comply with these same standards when returning a product, whether for after-sales service or for a return for convenience. In the event of a product return, if we find that the product is returned damaged due to insufficient packaging quality, Carotte & Cie may decide to partially refund the product or refuse to refund it if it cannot be resold as is.
Customer Responsibility for Package Verification Upon Receipt
Carotte & Cie reminds that it is the Customer's responsibility to inspect their packages upon receipt in the presence of the delivery person and to immediately notify the carrier and Carotte & Cie customer service of any anomalies observed (shock, damaged package, delivery date not conforming to normal delivery service times. In cases where such remarks have not been noted on the delivery slip presented to the Customer by the carrier, no claim relating to the condition of the package(s) can be accepted retroactively by Carotte & Cie.

Delivery Delays related to the Carrier:
In the event of a delivery delay compared to the times announced by the carriers, the Customer must primarily contact the carrier or their distribution office in the case of La Poste, to see if the package is being held. If necessary, the Customer can contact Carotte & Cie Customer Service by phone or email to open a dispute file or an investigation to search for the package.
Packages are sometimes lost by carriers. The deadlines imposed by carriers require the Customer to declare the loss within 10 days of receiving Carotte & Cie's shipping notice. Under these conditions, Carotte & Cie undertakes to make the necessary claims to the concerned carrier. Once the claim and investigation have been initiated, it may take 3 to 4 weeks to receive feedback from the carrier.
If the package is found, it will be immediately re-routed to the Customer's home. In cases where the package is not found, Carotte & Cie cannot be held responsible. However, depending on the case, a credit note for the total or partial amount of the order may be issued.

Damaged Packages:
The Customer must check the condition of the package in front of the carrier and make the necessary reservations on the delivery slip in case of partial or total damage. In the absence of reservations, the product is deemed accepted by the Customer and cannot be subject to any dispute regarding its delivery. The Customer must inform Carotte & Cie by email as soon as possible, so that Carotte & Cie can take the necessary measures without delay.